Ensuring reliable care for your peace of mind.
At Olive, we want to ensure our customers we will do all we can to give you the assistance and support you need. Please feel free to contact us about any questions or feedback you may have at anytime.
Our instructional "Welcome to Olive" video series covers a wide range of topics, from initial setup to optimal hearing settings. We'll walk you through step by step to ensure you're getting the full Olive experience!
Watch NowQuestion, comment, or concern? We'll get back to you with a response within 72 business hours, guaranteed.
Contact UsSpeak with an agent for live 1-on-1 troubleshooting and support.
Call Olive Support: (708) 847-3208
Support Center Hours: 9 am - 6 pm MST,
Mon. - Fri.
Agents are standing by!
Hearing loss is something that affects everyone differently, but there are a couple of common signs that can indicate you may have some degree of hearing loss.
1. Speech and other sounds seem muffled
2. Trouble hearing high-pitched sounds
3. Trouble understanding conversations in noisy placed with background noise
4. Your preferred TV or other media volume is higher than those around you.
If you have noticed any of the above (or are simply curious), we suggest first taking our free Online 5-Minute Hearing Test!
This 5-Minute Hearing Test, while not a replacement for a visit to a hearing care professional and not an official medical diagnosis, is a great place to get started.
Depending on the results of this test, it may be time for you to visit an audiologist or bring up the topic during your next health checkup.
There are different degrees of hearing loss and different models of hearing aids are designed to be suitable for certain degrees. Send us your audiogram or Olive Hearing Test results for a recommendation!
It is important to remember that hearing loss is different for everyone and, as a result, so are the effects of hearing aids on each individual.
Yes, the Olive SmartEar Plus and Olive Max are both registered with the FDA as Class II Air-Conduction Hearing Aids, with both OTC and prescription classifications.
The registration and information is availably publicly on FDA's Establishment Registration and Device Listing website.
Unfortunately, Olive Union does not accept insurance at the moment. HSA or FSA cards are also at the moment not usable for purchase.
All Olive Union products are covered by a 1-year manufacturer's warranty. If your product stops working or becomes damaged, we will arrange a new product change at no cost. This warranty only covers manufacturing faults or damage; third party damage or misuse is not covered.
Please see our dedicated Return Policy Page for details on returning an Olive Union purchase. To begin a return, send us an email at support_us@oliveunion.com to begin the RMA process.
The FDA has released their proposal for OTC Hearing Hearing Aids. The new regulations will allow for easier access to hearing aids for allowing millions of Americans.
Read MoreFor those looking to purchase hearing devices, there are more options now than ever.
Make sure you pick the right device with our help; PSAP or Hearing Aid?
How's your hearing been lately?
Take Olive Union's 5-Minute Online Hearing Test and start your hearing journey today.
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Olive Union Live Chat
Mon - Fri: 9AM - 6PM (MST)
(708) 847-3208
Mon - Fri: 9AM - 6PM (MST)
support_us@oliveunion.com
Olive Union Live Chat
Mon - Fri: 9AM - 6PM (MST)
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